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Team Manager – Collections

A company in Pampanga currently looking for Team Manager – Collections, posted last Thu, 12 Dec 2024 06:04:45 GMT.

Responsibilities: Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement…read more

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Tags: IT, Computer, Jobs, Philippines,Manager,Collections


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